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Microsoft Skype for Business

Course length

3 hours

Why come on this course?

On this hands on workshop you will learn how to use the many tools in Microsoft Skype for Business to communicate and collaborate with people inside and outside your organisation.

Who is it for?

This course is designed for existing Microsoft Office users who want an understanding of the functionality available in Skype for Business. You will use Skype for Business and Microsoft Office Online Apps in a cloud environment. This course is suitable for users of Skype for Business with Microsoft Office 2013, 2016 or Office 365.


You must be able to:

  • Use a mouse
  • Type and use a keyboard
  • Navigate through Windows files and folders
  • Work with Windows applications - minimise, maximise, open and close

Course contents

Overview of Skype for Business

  • Signing in and Navigating
  • Setting Presence and Location
  • Changing Options and Getting Help


  • Finding People in Your Organisation or with Skype Accounts
  • Adding and Removing Contacts to the Contact List and Favourites
  • Viewing and Editing Contact Cards
  • Creating Groups and Adding Contacts to Groups
  • Sending Emails to Contacts
  • Tagging Contacts for Status Change Alerts

IM (Chat)

  • Sending IMs
  • Switching Between Conversations
  • Attaching Files to IMs
  • Viewing Previous IM Conversations

Skype Calls

  • Starting Skype Calls and Conference Calls
  • Answering Calls
  • Inviting More People to Calls
  • Forwarding Phone Calls

Video Calls

  • Starting Video Calls
  • Answering Video Calls
  • Starting a Video Meeting
  • Choosing a Video View

Sharing and Collaboration

  • Sharing Your Desktop and Programs
  • Sharing PowerPoint Presentations
  • Sharing File Attachments
  • Co-authoring Microsoft Office Documents
  • Sharing OneNote notes
  • Sharing Whiteboard, Polls and Q&A
  • Giving Control and Taking Back Control

Skype Meetings

  • Scheduling Skype Meetings in Skype and Outlook
  • Joining Skype Meetings from Skype and Outlook
  • Recording and Playing Back
  • Managing Meeting Participants 

Integration with Microsoft Office

  • Viewing Skype Contacts in Outlook