Course length

1 day

Why come on this course?

In this course, you will learn how to use Outlook 2016 more productively to manage your email communications, schedule appointments and meetings, manage people contact information, schedule tasks and create notes. This course will include topics of a basic nature right up to obscure options and some advanced techniques.

This course is suitable for users of Microsoft Outlook 2010, 2013, 2016 or 2019. 

Who is it for?

This course is suitable for new users and regular users who are looking to work smarter with Microsoft Outlook.


  • Navigate Windows
  • Use a mouse and keyboard

What will I learn?

At the end of this course you will be able to:

  • Create emails and email content to an advanced standard
  • Modify various options to improve use of email and Outlook in general
  • Store and locate email in smart, efficient ways
  • Use the Calendar to manage their own schedules and those of others
  • Create and manage meeting invites
  • Create, manage and assign Tasks
  • Work with Contacts and Notes

Course contents

Introducing Outlook

  • The Role of Microsoft Outlook
  • Exploring the Outlook Interface
  • Using Microsoft Outlook Help

Email Basics

  • Create and Send an Email
  • Reading and Responding to Emails
  • Delete Emails
  • Print Emails
  • Using Mail Folders

Additional Email Features

  • Work with Attachments Received and Ones to Send
  • Set Up and Work with the Automatic Reply Feature
  • Create and Modify Signatures
  • Set Email Options on Outgoing Email
  • Flag Emails for Follow Up
  • Add Advanced Email Content to Enhance Emails
  • Use Advanced Formatting on Selected Text and Paragraphs

Calendar and Meetings

  • Create an Appointment
  • Create an Event
  • Create a Meeting
  • Manage Meeting Responses
  • Respond to a Meeting Request
  • Create Recurring Calendar Items
  • Share your Calendar and View Other Users’ Calendars
  • Print your Calendar

Module 5 - Tasks

  • Create a Task
  • Modify a Task
  • Assign Tasks to Other Users
  • TKeep Track of Assigned Tasks
  • TUse the To-Do Bar


  • Topic A: Create a Contact
  • Topic B: Modify a Contact
  • Topic C: Manage Contacts
  • Topic D: Create a Contact Group
  • Topic E: Sharing Contact Information


  • Create a Note
  • Modify a Note

Organising Outlook Items

  • Search for an Outlook Item
  • Use ‘Search Folders’
  • Modify the Current View
  • Create and Modify Quick Steps
  • Create and Use Folders
  • Explore, Create and Modify Outlook ‘Rules’


  • Email Etiquette
    • Outlook Options
    • Modify General Options
    • Modify the Email Options
  • Modify the Calendar Options
  • Design Forms
  • Keyboard Shortcuts
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