Course length

1 day

Why come on this course?

This course will give you the skills you need to help others develop. You will be able to plan and carry out effective one-to-one coaching/mentoring plans.

Who is it for?

This course is designed for any manager or supervisor who is required to coach a member of their team. Each delegate will be required to prepare and deliver a coaching session lasting 20 minutes. The recommended maximum is 6 delegates.

What will I learn?

By the end of this course you will:

• Understand the coaching process
• Identify coaching needs in a variety of different working situations
• Plan and prepare a coaching session
• Adapt your coaching style to various learning styles
• Give constructive feedback
• Evaluate the effectiveness of your coaching

Course contents

What is Coaching?

• Definition of coaching as a development tool
• Identifying appropriate coaching situations

Planning and delivering a Coaching Session

• Defining the need
• Key stages of coaching
• Practical coaching skills
• Common coaching pitfalls

Giving Feedback

• Feedback techniques
• Constructive and objective criticism
• Handling objectives and obstacles
• Developing objective observation skills

Measuring the Effectiveness of your Coaching

• Evaluating the impact on performance
• Reviewing development plans