Course length

3 day

Why come on this course?

This course will give you the confidence and skills you need as you move into a management role. It will help you identify what is required of you as a manager and introduce you to a range of skills and techniques you can use on a daily basis.

Who is it for?

This course is designed for those who are new to management. The recommended maximum is 12 delegates.

What will I learn?

By the end of the course delegates will:

• Understand their role as a manager
• Have identified their preferred management style and how to use this to best effect
• Be able to plan and delegate tasks appropriately
• Understand a range of motivational theories and be able to apply these at work
• Be able to communicate effectively in a variety of situations
• Be able to use key steps in problem analysis and decision making
• Be aware of the various roles people take on within a team
• Be able to use a range of strategies when dealing with difficult situations
• Have reviewed their own methods of personal organisation
• Understand how people learn and how managers can coach individuals to help them realise their potential
• Have devised both a personal and group action plan

Course Contents

Role of the Manager

• Responsibilities and tasks
• Identifying your management style

Communication

• The communication process
• Barriers to effective communication and how to overcome them
• Selecting the right method of communication
• Body Language

Managing Your Team

• How Teams Develop
• Review of your own team
• Methods of communicating with your team

Managing Change

• The change process
• Implementing change
• Helping your team through change

Motivation

• Theories of motivation
• Creating a motivating environment
• Motivating yourself

Delegation

• When to delegate
• How to delegate
• Monitoring progress without interfering

Personal Organisation

• Planning work
• Time management techniques
• Review of own time management

Problem Solving and Decision Making

• Taking a systematic approach
• Problem-solving exercise

Developing Others

• Kolb’s learning cycle
• How we learn in different ways
• Developing Personal Development Plans

Coaching Skills

• The Coaching Process
• Agreeing a coaching Plan
• Running a coaching session

Handling Difficult Situations

• Dealing with conflict
• Giving and receiving feedback
• Assertive management
• Giving and receiving feedback

Management Case Study

Personal Development

• Identifying your strengths and weaknesses as a manager
• Action Planning
• Review of course and evaluation