Course length

3 day

Why come on this course?

This course will give you the confidence and skills you need as you move into a management role. It will help you identify what is required of you as a manager and introduce you to a range of skills and techniques you can use on a daily basis.

Who is it for?

This course is designed for those who are new to management. The recommended maximum is 12 delegates.

What will I learn?

By the end of the course delegates will:

  • Understand their role as a manager
  • Have identified their preferred management style and how to use this to best effect
  • Be able to plan and delegate tasks appropriately
  • Understand a range of motivational theories and be able to apply these at work
  • Be able to communicate effectively in a variety of situations
  • Be able to use key steps in problem analysis and decision making
  • Be aware of the various roles people take on within a team
  • Be able to use a range of strategies when dealing with difficult situations
  • Have reviewed their own methods of personal organisation
  • Understand how people learn and how managers can coach individuals to help them realise their potential
  • Have devised both a personal and group action plan

Course Contents

Role of the Manager

  • Responsibilities and tasks
  • Identifying your management style


  • The communication process
  • Barriers to effective communication and how to overcome them
  • Selecting the right method of communication
  • Body Language

Managing Your Team

  • How Teams Develop
  • Review of your own team
  • Methods of communicating with your team

Managing Change

  • The change process
  • Implementing change
  • Helping your team through change


  • Theories of motivation
  • Creating a motivating environment
  • Motivating yourself


  • When to delegate
  • How to delegate
  • Monitoring progress without interfering

Personal Organisation

  • Planning work
  • Time management techniques
  • Review of own time management

Problem Solving and Decision Making

  • Taking a systematic approach
  • Problem-solving exercise

Developing Others

  • Kolb’s learning cycle
  • How we learn in different ways
  • Developing Personal Development Plans

Coaching Skills

  • The Coaching Process
  • Agreeing a coaching Plan
  • Running a coaching session

Handling Difficult Situations

  • Dealing with conflict
  • Giving and receiving feedback
  • Assertive management
  • Giving and receiving feedback

Management Case Study

Personal Development

  • Identifying your strengths and weaknesses as a manager
  • Action Planning
  • Review of course and evaluation
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