Course length

2 days

Why come on this course?

This course will introduce you to a range of skills and techniques you can use when managing volunteers.

Who is it for?

This course is designed for anyone who is responsible for managing volunteers. The recommended maximum is 12 delegates.

What will I learn?

By the end of this course delegates will:

  • Be aware of a range of management styles and how to adapt these to suit volunteers
  • Understand the importance of the induction process and be able to manage volunteers’ expectations
  • Be able to build an effective and happy team
  • Be able to communicate effectively in a variety of situations
  • Know how to present the vision of the organisation in a motivating way
  • Understand a range of motivational theories and how to get the best from people
  • Know how to give feedback in both positive and negative circumstances • Be able to handle difficult situations
  • Be able to get the best from people and help them make the most of development opportunities

Course contents

Why are volunteers different?

  • Why do people volunteer?
  • Managing expectations

What do managers do?

  • Day-to-day tasks of management
  • Skills managers need to develop
  • Finding the right management style

Inducting volunteers

  • Developing/using an induction checklist
  • Tailoring induction to the individual
  • Building knowledge and confidence

Building a team

  • Stages of team development
  • The roles people play in a team
  • How to bring the team together
  • Presenting the vision of your organisation


  • The communication process
  • Barriers to effective communication and how to overcome them
  • Selecting the right method of communication
  • Body Language
  • Techniques to help handle difficult situations


  • Theories of motivation
  • Creating a motivating environment
  • Motivating yourself

Encouraging good performance

  • Giving effective feedback
  • How people learn
  • Devising personal development plans

Personal Action Planning

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