Course length

½ day

Why come on this course?

This workshop will help Harassment Contacts develop a thorough understanding of their role using work-based scenarios. This includes an understanding of the organisation’s specific workplace policies, as well as the relevant legislation and codes of practice. Participants will develop the skills needed to investigate complaints in an objective and professional way, including how to handle challenging conversations.

Who is it for?

This course is designed for staff taking on the role of Harassment Contact. The recommended maximum is 10 delegates.

What will I learn?

By the end of this course you will:

  • Be aware of your organisation’s policies and what they mean in practice
  • Know how to investigate bullying and harassment cases.
  • Be aware of a range of strategies to adopt during challenging conversations.
  • Be able to use questioning and listening skills when carrying out investigations.
  • Know how to produce appropriate written records of investigations.

Course contents

What is meant by bullying and harassment?

  • The legal framework, Acas guidelines and CIPD Code of Practice
  • Your organisation’s policies
  • Case studies

The role of Harassment Contacts

  • Where you fit into the process
  • The skills you need

Investigating a complaint

  • A structured approach
  • Handling challenging conversations
  • Questioning and listening skills
  • Role plays

The importance of record-keeping

  • Writing concise and objective summaries and reports
  • Practical exercise

Review of course and action planning

Contact Alpha Training